TERMS AND CONDITIONS
No Minimum Order
At MTG, we believe that every order, regardless of size or cost, merits equal consideration. We have structured our business around this basic philosophy.
Forms of Payment
COD - Secured:
Customers not yet established with MTG will receive their orders via COD - money order, cashier's check, or certified check. Couriers no longer accept cash as a form of payment.
COD - Company Check:
A company check will be accepted if your sales representative has a valid major credit card on file. A signed authorization form will be required. Customers who have a current purchasing status with MTG will receive their order COD without requiring a credit card on file.
Note: See returns for policy on refused COD orders.
Credit Card:
MTG accepts MasterCard, Visa, Discover, and American Express. A signed authorization form will be required for credit card sales over $500USD. Orders must be placed by an individual authorized to use the card.
Prepayment:
Those customers wishing to pay by ACH or check and avoid COD charges ($9.00 /pkg.) may prepay their order. We now accept ACH and wire transfers for your convenience. Please contact your sales representative for a quote with your product and shipping cost prior to sending payment. All orders paid by ACH or Check are subject to bank verification prior to shipping.
Custom Orders
All custom orders must be paid in full before they can be processed (i.e. custom carpet mat overlays, embroidered bumper skirts, client pagers, keychains, license plate frames, custom fit car covers, and vinyl tops). Custom orders require an order form to be faxed and signed prior to entering to ensure satisfaction. Allow 2 - 4 weeks delivery for custom order items. Please note that all custom orders are non-refundable unless defective.
Returned Checks
A charge of $30.00 will be assessed for checks returned by the bank for any reason. If your check is dishonored or returned for any reason, MTG will electronically debit your account for the amount of the check plus bank fees of $32.00 (or legal limit) plus applicable sales tax. Future orders will be placed on credit restriction and will only be shipped out COD-secured or by credit card.
Shipping
All shipments are F.O.B. Medford, NJ, unless otherwise specified. If you do not specify when placing your order how you would like it to be shipped, the best way will be selected for you. All orders are shipped by the most affordable means possible (UPS Ground). We offer the following UPS services: Saturday delivery (by noon), Next Day a.m. (next business day by 10:30 a.m.), Next Day p.m. (next business day by 3 p.m.), Second Day a.m., Second Day p.m., 3 Day Select and UPS Ground.
Note: Commitment and transit times may vary depending on zip codes. We also offer all Federal Express services as well as other LTL Carriers of choice for oversized freight or larger shippments.
International Orders
All International orders are to be prepaid via credit card, wire, ACH, or check. Duties, taxes, and other fees or charges are the responsibility of the customer. All orders paid by ACH or check are subject to bank verification prior to shipping.
Backorders
In the event that a product is not in stock at the time of order, the item will automatically backorder. Upon receipt of product at MTG/MastrAir, your sales rep will be in contact to notify you of release. Customers are responsible for freight on all backorders.
Damages/Shortages
All damages must be reported upon receipt and inspection of shipment. MTG/MastrAir and its carriers will allow up to 15 days to file a claim. In the event of a damaged shipment, do not dispose of any packing material, product must remain in the condition in which it was received, pending inspection from carrier. Failure to comply will result in denial of claim. For shortages, this must be reported within 48 hours of receopt and inspection of shipment to ensure satisfaction. When reporting a damage or shortage, please contact our returns department. All issues will be handled by our staff as quickly as possible.
Returns
MTG has an unconditional 30-day return policy. If you are dissatisfied for any reason with your order, please contact the returns department. Please be advised that video produced items, custom orders, product cut to size, or sold by the foot are non-refundable, as well as items that have been primed or painted. Any customer in receipt of incorrect product, due to a mistake by MTG, will receive a Call Tag to retrieve the item. If you wish to return product for any reason, you must receive an RMA number (Return Materials Authorization) prior to shipping. Returns made after 30 days from ship date are subject to a 10% restock fee. Credit only will be applied to account for all returns after 30 days. MTG is not responsible for freight charges on return product. Any item returned without authorization is subject to refusal or 10% restock fee. Any refused order will be subject to a 10% restock fee in addition to any freight charges incurred and may result in credit restrictions on future orders.
Warranty
MTG stands behind all of our products. If for any reason the product did not
perform to specifications or is defective in material, MTG will repair or replace the item free of charge at our discretion, upon inspection. No refunds will be issued for warranties. When returning a defective product, please make sure that the product is returned with all accessories included in original shipment. MTG warranties all of its products; however, we can not be responsible for labor charges, or any incidental or consequential damages resulting from use of any product or arising out of any breach of this warranty. Please be advised that installation errors, abuse, or shipping damage are not reasons for return. MTG's warranty is backed by the manufacturer's warranty, which may be limited due to cause or length of period covered.
Note: All prices printed in this catalog are subject to change without notification. By ordering products from MTG, indicates buyer agrees to the above terms and conditions.
