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Terms and Conditions

TERMS AND CONDITIONS
The following terms and conditions apply to all products and services purchased from or supplied by MTG Innovations, Inc. and are hereby made a part of the contract between the customer and MTG Innovations, Inc.  Prices are firm, however MTG Innovations, Inc. reserves the right to change the price without notice if necessary. Orders outside of the USA and Canada are available by telephone at 800-362-6224, or by e-mail at sales@mtgparts.com.

1. PAYMENT
Missouri residents must pay sales tax on all orders. Infinite welcomes the following credit cards: American Express, MasterCard, or Visa

2. SHIPPING AND HANDLING
Orders ship from Springfield, Missouri, and all shipping costs are the responsibility of the customer. MTGI will not ship outside of the U.S. territories without prior arrangement. Orders are typically processed and shipped within 24 to 72 hours, Monday through Friday. Orders with express shipping will be shipped the same day when possible, provided the order is received before 12:00 P.M. C.S.T.  All orders will require a signature at the time of delivery.  Shipping costs are determined by package weight and size. A customer account representative will e-mail the shipment tracking number and total charges, including shipping & handling costs, immediately upon shipment.  Shipping costs are always the responsibility of the customer and will be added to every order as well as a handling charge for domestic shipments. A customer representative will contact you regarding shipping costs and requirements for LTL shipments of oversized packages.

3. DAMAGED MERCHANDISE
Damaged merchandise is the responsibility of the carrier. MTGI guarantees all orders will be filled with quality merchandise and properly packaged to meet all carriers’ specifications.  If the carrier damages a shipment, the customer should note this on the bill of lading at the time of delivery.  It is the customer’s responsibility to follow the carrier’s instructions for filing a damaged freight claim.  If damaged freight is found after delivery, the customer should save all packaging and call the carrier for claim procedures immediately.  In all cases, the carrier is responsible for a safe delivery of merchandise.  Should an error occur with a shipment, the customer should notify MTGI at once for corrective proceedings.  It is the customer’s responsibility to inspect the shipment upon arrival. MTGI allows a 15-day grace period from the date of receipt to file a damage or discrepancy claim for the shipment, as do most carriers.  Neither MTGI nor the freight carrier will be responsible for any claim beyond this 15-day grace period.

Additionally, shipments sent LTL freight must agree that upon delivery of your truck line order, IT IS THE RECEIVERS RESPONSIBILITY to thoroughly inspect your order for freight damage and or missing parts.  If parts are missing, or damaged is discovered, you must have the Driver note any damage or missing parts on the Frt Co. original Bill of Lading (BOL) before the driver leaves.  Frt. Co. will not reimburse Infinite if it is not noted on the BOL so therefore Infinite cannot reimburse customer.  It must be in writing on BOL. Upon delivery of your truck line order, IT IS THE RECEIVERS RESPONSIBILITY to thoroughly inspect your order for freight damage and or missing parts.  If parts are missing, or damaged is discovered, you must have the Driver note any damage or missing parts on the Frt Co. original Bill of Lading (BOL) before the driver leaves.  Frt. Co. will not reimburse MTGI if it is not noted on the BOL so therefore MTGI cannot reimburse customer.  It must be in writing on BOL. If your shipment arrived damaged or parts were missing, and this was properly noted on the original BOL, MTGI will file the Frt. claim and see that you are taken care of. To process your claim for credit you must notify MTGI ASAP. If you do not notify MTGI within 10 days from receipt of your order for a damage or discrepancy claim, neither MTGI nor the freight carrier will be responsible for any reimbursement for any claim of any kind beyond this period.

4. PRODUCT RETURN POLICY
MTGI offers the customer a “hassle-free” return policy. Any product purchased from MTGI may be returned for credit within six months from the initial purchase date, provided the product is in saleable condition. A 15% restocking fee will be applied. Before returning a product, the customer must call MTGI for a Return Merchandise Authorization (RMA). All products are to be returned freight prepaid.  MTGI will not issue credit for any product that has been damaged, customized, or altered to customer specifications.

5. LIMITED WARRANTY
This warranty is valid only to the original purchaser. This warranty does not include any labor charges. MTGI hereby warrants that the products or services supplied to the customer shall be free from defects in materials or workmanship at the time shipped to the customer, and for a period of one year.  The MTGI warranty only covers failures due to defects in materials or workmanship of the product.  It does not cover damage which occurs during normal wear and tear, or failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, faulty installation, setup adjustments, improper maintenance, alteration, modification, power surges, road debris or damage that are attributes to acts of God.

6. EXCLUSIONS
There are no express warranties on products supplied by MTGI except as listed above.  Specifically, there are no implied warranties of merchantability or fitness for a particular purpose.  The express warranty set forth in Paragraph 5 is the sole and exclusive warranty made by MTGI.  The express warranty in Paragraph 5 lasts only for the period set forth therein and valid only to the original purchaser.

7. REMEDIES
In the event of a defect in material or workmanship of products or services supplied by MTGI and for which MTGI is properly notified as provided for above, MTGI will either:  (a) repair or replace the product free of charge; or (b) refund the purchase price, (whichever MTGI deems appropriate in its discretion).  These two options are the sole remedies available.  In no event shall MTGI be liable for incidental or consequential damages resulting from the use of the product or arising out of any breach of this warranty.

IMPORTANT: For questions or further information, please contact a Customer Service representative by phone at 800-362-6224, or by fax at 417-863-0320.  Trained customer service representatives are available Monday thru Friday from 8am to 5pm CST.

Clicking the “I Agree” button below constitutes acceptance of these terms and conditions.